Customer Services

About Customer Services Apprenticeship

Level 2 & 3 Factsheet

Why should you choose a Customer Services Apprenticeship?
With three levels and the option to enhance the course with a Team Leading qualification, studying our Customer Service Apprenticeship will give you the opportunity to develop a rewarding career in business. Successful completion of this qualification will equip you with an excellent all round knowledge of customer service and business. Providing you with a platform to develop your career and earning potential.

What are the entry requirements?
There are no specific academic entry requirements, students should be in full time employment (16hrs+) and have been in a suitable role for 6 months or more.

How long does the Apprenticeship take?
There are no time restrictions so you can study at your own pace, however the course typically takes learners from 9- 12 months to complete, but this will depend upon your experience and desire to progress.

How will the Apprenticeship be assessed?
Each unit structure is made up from elements which are applicable to a Customer Service role including key skills such as application of number and communication. All assessments are work based and planned in advance to occur every 3-6 weeks. The learning programme and each assessment will be loaded to the ENVQ system, which is designed to create a portfolio of work based evidence throughout the qualification. A review visit is carried out every 10 – 12 weeks with your Line Manager and assessor present.

Technical Certificate
On completion of the qualification you will receive a Technical certificate in Customer Service.

Progression
After studying Levels 2 & 3 in Customer Service students often progress to a higher level NVQ such as Team Leadership, Management or AAT qualifications