| Mandatory Core (4 Units) | |
|---|---|
| UNIT 1 (Unit A1) | Manage your own resources |
| UNIT 2 (Unit B5) | Provide leadership for your team |
| UNIT 3 (Unit D1) | Develop productive working relationships with colleagues |
| UNIT 4 (Unit E5) | Ensure your own action reduce risks to health and safety |
| Optional Units | |
| UNIT 5 (Unit C1) | Encourage innovation in your team |
| UNIT 6 (Unit D5) | Allocate and check work in your team |
| UNIT 7 (Unit D7) | Provide learning opportunities for colleagues |
| UNIT 8 (Unit D8) | Help team members address problems affecting their performance |
| UNIT 9 (Unit D12) | Participate in meetings |
| UNIT 10 (Unit F5) | Resolve customer service problems |
| UNIT 11 (Unit F7) | Support customer service improvements |
© 2012 Created by Kaplan Networking1.
