Modules & Structure

Modules & structure

EDI Level 2 NVQ in Advice & Guidance Support

Qualification Structure
To achieve a Level 2 qualification you must complete 6 units through a combination of 3 mandatory units out of 8 units.

QCA unit Reference		City & Guilds  Unit no	ENTO reference	Unit title	Excluded combination of units	ENTO ref for imported units
Candidates should complete the following 3 mandatory units
H/103/7259 AG 2		302	AG 2	Support clients to make use of the Advice and Guidance service	N/A
Y/103/7260		304	AG 4	AG 4 Interact with clients using a range of media	N/A
A/103/6795		201	Customer Service Unit 38	Develop personal performance through delivering customer service	N/A	Unit 38
Add any 3 optional units from the following
D/103/7261		313	AG 13	Enable advice and guidance clients to access referral opportunities	N/A
H/103/7262		321	AG 21	Provide and maintain information materials for use in the service	N/A
T/103/6794		207	Customer Service Unit 37	Support customer service improvements	N/A	Unit 38
K/103/6274		205	Customer Service Unit 10	Promote additional services or products to customers	N/A	Unit 38
UNIT 12 (Unit 211)		206	Customer Service Unit 11	Process customer service information	N/A	Unit 11