Customer Service Apprenticeships

The Apprenticeship is perfect for you if you like working with people. You’ll learn how to provide excellent customer service, which can be applied to hundreds of job roles across many different sectors, from government to telecommunications. Good customer service is key to the success of any business or organisation.

Register & apply for Customer Service Apprenticeship jobs >

Top 5 benefits

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  Get paid to do your Apprenticeship – average weekly wage of £200*

• 

  Earn a competitive starting salary - £12,000 to £14,000* once you’ve completed the Apprenticeship

• 

  Improve your CV with an NVQ (National Vocational Qualification) – recognised by employers across the UK

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  Work in a variety of roles and organisations – Customer Service plays a vital role in almost any business!

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  Progress faster in your career as you can start training from the age of 16

FAQs

Where are these Apprenticeships available?

Customer Service Apprenticeships are available in the North West, Yorkshire & Humberside and London. Have a look to see what Customer Service Apprenticeship jobs are currently available in your area:

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What are the entry requirements?

You must:

• Be aged between 16 and 24
• Have a job working at least 30hrs+. Kaplan will help you to find a job

You must not:

• Have a degree, HND, Level 4 or equivalent
• Be currently doing a course which is funded by another college

What can I expect from a Customer Service Apprenticeship?

As well as earning an average weekly wage of £200^#, you’ll be entitled to paid holidays and gain experience of working in a real life office environment – something your friends who are still at college won’t be getting.

As a Customer Service Apprentice, you’ll be the face of the company and regularly assist customers. Duties will vary between job types, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering information, advice, answering questions or handling complaints.

Find out where to begin >

What happens after I’ve completed my Apprenticeship?

When you’ve completed your Apprenticeship, you’ll gain an NVQ in Customer Service. You’ll improve your future earning potential and career prospects by having a well-respected qualification on your CV.

Once you progress in your job and with your employers support you could complete a Level 3 Customer Service or Management Apprenticeship. This means you can apply for jobs in a variety of roles and organisations, with a typical starting salary of £12,000 to £14,000*.

*Source direct.gov.uk
^#Source www.apprenticeships.org.uk/
**Free training for 16-18 year olds, partial for 19-24, subject to eligibility, terms and conditions apply.